We strive to provide you with the best shopping experience possible.
Because all of our products are made to order, we do not accept returns, exchanges, or order cancellations once an order has been placed.
We stand behind the quality of our products & guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns, refunds or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.
In case your items match at least one of the following conditions, you will get replacement or refund depended on your decision:
If the product itself is flawed
If the quality of the printing is poor
If the final product is materially different from the product presented on the site
If you have any issues with your product, please contact us at sp@palwink.com and we will do our best to resolve the issue.
